Refund Policy

Wallet top-ups and plan purchases are paid via UPI and are not credited automatically. You pay the admin-configured UPI ID directly, then submit the UPI transaction ID for manual review. An admin verifies the payment before crediting your wallet or activating the plan. Because the payment itself happens outside Rista (in your own UPI app), if a payment is submitted for review and never approved — for example the transaction ID doesn't match a real payment — no wallet credit or plan activation is issued, and no separate refund is due from us since we never received or held the funds directly. If you believe a genuine payment was incorrectly rejected, contact us using the details below and we'll review it.

Each Ration Card or Aadhaar-to-PAN lookup deducts its price from your wallet balance at the time of the request. If the lookup itself fails after the deduction — for example the external government data source errors or times out — the charge is reversed automatically, crediting the amount back to your wallet as a refund entry. You can see both the original debit and the matching refund in your wallet's Transaction History. A lookup that completes and returns a result (including a "not found" result from the government data source itself) is considered a completed, non-refundable service — the charge is for performing the lookup, not for a specific outcome.

PVC Print, Passport Studio, and Bulk Design jobs are plan-gated features rather than charged per job — see the plan purchase terms above for how plan payments are handled.

For a payment dispute or a refund question not covered above, contact us at support@ristaone.in with your account details and the UPI transaction ID in question.